Privacy Policy

Last Updated: September 3, 2026

Elite Style Polyclinic (“Elite Style Polyclinic”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, request an appointment, communicate with us, or otherwise interact with Elite Style Polyclinic.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

Full name
Phone number
Email address
Date of birth or age, where required
Contact and appointment details
Information you provide through enquiry or appointment forms

Medical and Treatment Information

Where necessary for providing healthcare or aesthetic services, we may collect information relating to your medical history, treatment requirements, allergies, medications, previous procedures, and other information relevant to your consultation or treatment.

Medical information is collected and processed only where necessary for providing appropriate healthcare and related services.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages visited
Approximate location information
Referring website
Date and time of visits
Website usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and requests.
Schedule and manage appointments.
Provide consultations, treatments, and related healthcare services.
Communicate with you regarding appointments and services.
Provide information you have requested.
Improve our website, services, and patient experience.
Maintain website security and prevent fraudulent or unauthorized activity.
Comply with applicable legal, regulatory, and professional obligations.
Send promotional communications where permitted and where appropriate consent has been obtained.

We will only use personal information for purposes that are relevant to our relationship with you and as permitted by applicable law.

3. Appointment and Enquiry Forms

When you submit information through an appointment or enquiry form, the information may be used by our team to contact you regarding your request.

Submitting an online enquiry does not by itself create a doctor-patient relationship or guarantee an appointment.

Please do not submit highly sensitive medical information through a general website enquiry form unless specifically requested by the clinic.

4. Medical Information

Information relating to your health and treatment may be considered sensitive personal information.

We take reasonable measures to protect such information and limit access to authorized personnel who require it for legitimate healthcare, administrative, or legal purposes.

Treatment and medical records may also be subject to separate retention requirements applicable to healthcare providers.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember preferences.
Understand how visitors use the website.
Improve website performance.
Measure website traffic and engagement.
Support marketing and analytics activities where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

We may use third-party services such as website analytics, hosting, appointment systems, communication platforms, advertising platforms, social media services, or other technology providers.

These providers may process information according to their own privacy policies and applicable contractual or legal requirements.

Where third-party services are used to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. Sharing of Information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

Authorized employees and healthcare professionals.
Service providers who support our website or business operations.
Technology, hosting, analytics, communication, or appointment-management providers.
Professional advisers where necessary.
Government authorities, regulators, or law-enforcement bodies where legally required.
Other parties where disclosure is necessary to protect our rights, safety, or legal interests.

We only seek to disclose information that is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving disputes, fulfilling legal obligations, and complying with applicable healthcare requirements.

Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing where applicable.
Request information about how your personal information is processed.

Certain requests may be subject to legal, medical, regulatory, or contractual limitations.

11. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may contact you about services, offers, updates, or other information that may be relevant to you.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

Appointment-related or service-related communications may still be sent where necessary.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or authorization from a parent or legal guardian.

Where healthcare services are provided to minors, applicable consent and documentation requirements will apply.

13. External Links

Our website may contain links to third-party websites, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.